Privacy Policy
Last updated: November 2026
This policy is issued by Nile for Pharmaceuticals, Food, and Food Supplements Co., trading as Nile Pharma Food, whose registered address is: Building 1, Plot 20, Block 13024, First Industrial Zone, El Obour City, Qalyubia Governorate, Egypt.
At Nile Pharma Food, we respect your privacy and are committed to protecting the personal data you provide to us when using our website.
This Privacy Policy explains how we collect, use, protect, and handle information obtained through our website, including information you voluntarily provide through contact forms or any other communication channels available on the site.
By using this website, you acknowledge that you have read this Privacy Policy and understood how we handle your data as described below.
Note: this policy has been prepared to outline the site's privacy practices, and must be reviewed and formally approved by qualified legal counsel before being adopted as a final legal document.
1. Scope of This Privacy Policy
This Privacy Policy applies to data collected through the Nile Pharma Food website and any forms or communication channels available through the site. This policy does not necessarily apply to external websites, services, or platforms that may be accessed through links on our site, as those services are subject to the privacy policies of the parties that operate them.
2. Data We Collect
We may collect different types of data depending on how you use the site. A. Data You Provide Yourself When using the contact form or sending us an inquiry, we may ask you to provide certain information, such as: • Name. • Email address. • Phone number. • Company or organization name, if provided. • Subject of the inquiry. • The content of the message or request. • Any other information you choose to voluntarily provide through the contact form. We recommend not sending any sensitive or unnecessary personal information through the site's contact forms. B. Data Collected Automatically When visiting the site, certain technical information may be collected automatically, depending on the site's settings and the tools used on it, such as: • IP address. • Device type. • Browser type and version. • Operating system. • Pages visited. • Date and time of the visit. • Referral source. • Technical information related to the site's performance and security. When collected, this information is used to operate the site, improve its performance and security, and understand how visitors use it.
3. How We Use the Data
We may use the data we collect for the following purposes: 1. Responding to inquiries and messages you send us. 2. Communicating with you about a request or inquiry you submitted through the site. 3. Providing the information or services you requested. 4. Improving the site's content and user experience. 5. Monitoring the site's performance and improving its reliability. 6. Detecting and preventing misuse or malicious activity. 7. Protecting the site and its associated systems from security risks. 8. Complying with legal and regulatory obligations, when required. 9. Any other purposes disclosed to you at the time the data is collected. We do not use the contact data you provide through the site for unsolicited marketing purposes without an appropriate legal basis or consent where consent is required.
4. Basis for Processing Data
We process personal data only when we have an appropriate basis to do so, in accordance with applicable laws and regulations. Reasons for processing data may include: • Fulfilling a request or inquiry you submitted. • Obtaining your consent where consent is required. • Protecting the site and its users. • Fulfilling legal obligations. • Pursuing legitimate interests, where legally permitted and where those interests do not override your fundamental privacy rights.
5. Sharing Data With Other Parties
We do not sell or rent your personal data to other parties. In some cases, we may need to share or make a limited amount of data available to service providers acting on our behalf, such as providers of: • Website hosting and technical infrastructure. • Email and communications. • Security and protection. • Site analytics. • Site operation and maintenance services. This is done only when necessary to provide the service, operate the site, or protect its systems, and in accordance with applicable legal requirements. We may also disclose personal information if required by law, by order of a competent authority, or to protect our rights, property, or the safety of users or the site.
6. Third-Party Services
The site may use certain services or tools provided by external parties, such as hosting, analytics, security services, or communication tools. These parties may collect or process certain information in accordance with their own privacy policies and terms of use. Current example: our "Contact Us" page includes an embedded Google Maps map showing our location. Loading this map may cause Google to collect certain technical data in accordance with its own privacy policy, not this one. We aim to use appropriate and reputable external services, but we do not control the privacy policies or data-processing practices of independent service providers. We therefore recommend reviewing the privacy policies of these services when relevant.
7. Cookies
Our site may use cookies and similar technologies to improve the user experience and operate certain site functions. Cookies are small files stored on your device by your browser and can be used to remember certain information or settings. Cookies may be used to: • Operate the site's essential functions. • Save certain preferences. • Improve site performance. • Understand how visitors use the site. • Help protect the site and prevent misuse. Some cookies may be necessary for the site to function, while others may be optional depending on the tools and services used. Cookies and similar storage the site uses today: • npf-consent: an essential cookie that remembers your choice in the cookie banner for one year. • Cart, session and language storage: essential for the site to work. • _ga and _ga_ followed by the measurement ID: Google Analytics. Only created after you accept. • _clck and _clsk: Microsoft Clarity. Only created after you accept. You can change or withdraw your choice at any time from "Cookie settings" at the bottom of any page; when you withdraw, tracking stops and these cookies are removed from your browser. You can control cookies through your browser settings, though disabling certain cookies may affect specific functions on the site.
8. Analytics and Site Performance Measurement
We may use analytics tools and similar technologies to understand how visitors interact with the site, measure page performance, detect technical issues, and improve the user experience. These tools may collect information such as: • Pages visited. • Duration of the visit. • Device and browser type. • Referral source. • Technical and indirect usage data. The site currently uses two third-party analytics services, and starts them only after you accept in the cookie banner: • Google Analytics (Google): measures pages visited, clicks and completed orders, using a random identifier stored on your device. Advertising signals and ad personalization are switched off, and we do not use this data for advertising. • Microsoft Clarity (Microsoft): heatmaps and recordings of how visitors use pages (clicks, scrolling, navigation) to find usability problems. Clarity does not run on pages with forms or personal details: Contact, Ask, Verify a product, Shipping and delivery, Checkout, Order confirmation, Track order, My orders, Account, Login, Register and password reset. We do not send these services names, phone numbers, addresses, messages, questions, verification codes, order codes or the text of anything you search for. In Google Analytics, article, research and guideline pages are reported by page type only, without their title or exact address. You can withdraw your consent at any time from "Cookie settings" at the bottom of any page. The data these services collect is also subject to their own privacy policies.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable law or regulatory obligations. When there is no legitimate need to retain data, we will seek to delete it, destroy it, or render it unidentifiable, in accordance with applicable procedures and legal obligations. We may need to retain certain information for a longer period when necessary to comply with a legal obligation, resolve a dispute, or protect our legal rights.
10. Data Protection
We take reasonable technical and organizational measures to help protect personal data from: • Unauthorized access. • Unauthorized use. • Unauthorized alteration or disclosure. • Unintended loss, damage, or destruction. However, no transmission of data over the internet or electronic storage can be guaranteed to be 100% secure. Therefore, despite taking appropriate protective measures, we cannot guarantee the absolute security of any information transmitted over the internet.
11. Contact Form Security
When you use the contact form on the site, we use the information you provide for the purpose associated with your request or inquiry. Please make sure the information you send through the form is appropriate for the intended purpose, and avoid sending passwords, bank card details, or any highly sensitive information through the contact form, unless explicitly requested through a secure, dedicated channel.
12. Links to External Sites
The site may contain links to websites or platforms operated by other parties. When you navigate to an external site, the processing of your data becomes subject to that site's own privacy policy, not this one. We recommend reviewing the privacy policy of any external site you visit before providing your personal information to it.
13. Children's Privacy
The site is not specifically directed at children, and we do not intentionally aim to collect personal data from children. If we become aware that a child's personal data has been collected without the required legal basis or parental consent, we will take appropriate action to address the matter in accordance with applicable laws.
14. Your Rights Regarding Personal Data
Depending on the laws and regulations that apply to you, you may have certain rights regarding your personal data, which may include the right to: • Know whether we hold personal data about you. • Request access to your personal data. • Request correction of inaccurate or incomplete data. • Request deletion of your data where permitted by law. • Request restriction of, or object to, certain processing of your data. • Withdraw your consent where processing is based on consent. • Request a copy of certain data you have provided to us, where this is a right guaranteed by law. We may need to request additional information to verify your identity before fulfilling certain requests, in order to protect your data from unauthorized access. There may also be cases where we are unable to fulfill a particular request due to legal obligations or other legitimate reasons.
15. How to Submit a Data-Related Request
If you would like to: • Know what data we hold about you. • Correct your information. • Request deletion of your data. • Ask how your data is used. • Exercise any other right related to your personal data. You can contact us using the contact details provided in the "Contact Us About Privacy" section below. We will review your request and handle it in accordance with applicable laws and regulations.
16. International Data Transfers
Some data may be hosted or processed by service providers whose headquarters or infrastructure are located outside the country in which you reside. When this occurs, we will take the appropriate measures required by applicable law to ensure the data is handled properly and protected in accordance with relevant requirements.
17. We Do Not Sell Personal Data
We do not sell the personal data we collect through our site. We also do not share visitors' contact data with other parties for direct marketing purposes independent of Nile Pharma Food.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the site or the services we offer, or to meet legal and regulatory requirements. When an update is made, the "last updated" date at the top of this page will be revised. We recommend reviewing this page periodically to stay informed of any changes.
19. Contact Us About Privacy
If you have any question, inquiry, or request related to this policy or how we handle your personal data, you can contact us via: Email: info@nilepharmafood.com When sending a privacy-related request, please describe the nature of your request as clearly as possible so we can handle it appropriately.
20. Consent
By using the Nile Pharma Food website, you acknowledge that you have reviewed this Privacy Policy and understood how information is collected, used, and protected as described in it. Where the law requires explicit consent for processing a specific type of data, that consent will be requested in an appropriate manner.